Frequently Asked Questions
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller. Please refer to Shipping Policy for more details.
- The item you received was not as described.
What is my size?
I know this has been a big issue. I would like to make a kind request-
*PLEASE PAY ATTENTION TO THE SIZE CHART*
Size is different from manufacturer to manufacturer & country to country.
So, please be aware. Though it says “American size”, Please take your measurements and check with the size chart. Each and every item has its own SIZE CHART with appropriate body measurements; therefore, please compare your body measurements with the chart before you click buy button. Thanks!
Also, you can email to us about your measurements then we can send to the manufacturer and get your perfect size.
Even after you purchase, if you have any doubt with your chosen size, please contact us as soon as possible. We can help you to choose correct size for you before we ship your item.
What is our markup?
We are not trying to get rich in an overnight. We add very small percentage covering our expenses and a little profit. If you compare our products with other venders, you will notice this.
*PLACING AN ORDER*
Do I have to create account?
You do not have to create an account. It is an option. When you do your payments you can check-out as a guest. It is an advantage if you have an account with us. It helps you to trace your purchases in the past.
What is the procedure for orders?
Just follow the on screen direction until you reach checkout. On the way you will get a chance to choose your shipping. We always encourage you to select free shipping. Certain low value products does not have tracking. This does not mean that we forget you after the sale. No. We always with you until you get your item.
How secure is my personal data at Shopperscomplex.com?
We never misuse your personal data. We adhere to the highest business standards.
Is there any discount if I buy more items?
Yes, we can offer discount. Please let us know how much you are going to buy.
Do you ship globally?
Yes. We do. Please select the shipping method when you checkout. Free shipping is available for most of the countries. Certain products may have small amount of shipping charge.
What is the processing time and how long it takes?
Processing time is involved before your item is shipped. It could be 1-5 or 7 days. There are few steps involved during the processing time – accepting your order and waiting for your payment to be released, then inspection and packing your purchase.
How long is the shipping?
This depends base on your country and the shipping method that you choose.
What are the shipping methods?
We have few shipping methods that you can choose during checkout. We encourage you to choose free method which use most of the time ePacket system. It is the most reliable and fastest source of shipping that we have today. Specially, when your purchases are coming from China Mainland.
Where are my items coming from?
Your purchases are coming from the manufacturer mostly from China Main Land.
What is the shipping cost?
We offer free Shipping for most of the products. Before you checkout, you will be able to choose shipping method.
Is there shipping confirmation?
Once an order has been placed a confirmation email will be send to you.
If I order multiple items, do I receive them together?
It depends on the manufacturer, if you had bought from same manufacturer, you would receive them together or else separate, but rest assured that your items are on the way.
How do I track my package?
Tracking numbers are provided. All of our merchandises have tracking numbers. Also, we have a tracking page where you can check your tracking. After you purchased in 5-7 days, we email your tracking number.
Do I have to expect unexpected shipping delays?
Yes. Please be aware, there could be unanticipated delays due to unavoidable circumstances. Please bear with us. We always make sure you get your package safely if not we refund your money.
What is the buying currency?
US Dollars. Our checkout system use US Dollars at the most current exchange rate. We use SSL(secure socket layer) technology to process your transactions.
What are the Payment methods?
We accept PayPal and all major credit cards.
Do I have to pay sales tax?
Yes, if you are from Clerk County, Nevada, USA.
Who pay Taxes & Duties?
We are not responsible for taxes and custom duties impose by your country or packages held by international customer agencies.
Are these reviews fake?
Well, Some of our reviews come from Suppliers and factory-outlets. This is why you see big numbers right next to the stars. We have limited to 40 Reviews for each product.
Why there is no one or two star reviews?
This is the catch. We pick up goods for our store from suppliers/factory outlets with high quality and already sold items with best customer evaluation.
What happen if you get a bad review from our customers?
Well, we do our best to fix the problem. Also we will stop selling that particular bad item.