Shipping Policy

OUR SHIPPING PROCESS

We are happy to bring our customers best online shopping opportunity. That’s one of the reason we provide you to choose your own shipping method before your checkout. Most of the time it is FREE shipping from our warehouses in China by ePacket/EMS/USPS/UPS, etc.

How it works-

Just choose your free or paid shipping method before checkout

Then you will get two e-mails once transaction gone through

  • 1st Email – We send a confirmation e-mail once you place an order.
  • 2nd Email – We send after your order has been shipped. This email contains the tracking information with instructions to track your order. The total time it takes to deliver your item is described below

GLOBAL WIDE FREE OR AFFORDABLE SHIPPING

We are proud to offer FREE international shipping services. However, there are some occasions, there is a shipping fee. Shipping options available when you checkout. Also, there are some occasions, there is no shipping available for certain countries.  If you have any concern on this regard, please contact us.

HOW WE PROCESS & SHIP YOUR ORDER

Your order is shipped within 1-5 business days. This “1-5 business days” is known as Processing Time. Your item will be ship after processing. There are few steps involved with processing.

1- Receiving your order   

2- Waiting for payment released

3- Inspection of your purchase product and packing

4- Ship your order

After processed and shipped your order, we will email your tracking number. Click here to check your tracking information. If you have any problems tracking your number, please contact  us

CUSTOM

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

SHIPPING/DELIVERY TIME

We ship your items according to your shipping method you chose during checkout. Estimated Delivery Time is base on your location & product. 

BUT, base on our experience we guarantee to deliver our products according to following duration.

(Please note certain countries may not have tracking.)  

Location*Estimated Shipping TimeGuaranteed Time
United States10-30 Business days90 Days
Canada, Europe10-30 Business days90 Days
Australia, New Zealand10-30 Business days90 Days
Central & South America15-30 Business days90 Days
Asia10-40 Business days90 Days
Africa15-45 Business days90 Days

*This doesn’t include our 2-7 day processing time + there could be unexpected delays

Please bear with us if you did not receive your item during the estimated time. Just give us little extra time.  

REFUNDS

(For returns please check the return policy page)

We refund your full payments if you did not receive your item within the Guaranteed Time.

Full refunds may not available under the following circumstances. 

  1. Delays caused by the buyer providing incorrect or incomplete delivery information;
  2. Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;
  3. Any order that is lost or stolen after your item has been delivered. In other words when tracking information says your item has been delivered.
  4. Delays in delivery caused by any other beyond Shopperscomplex control, such as Customs issues.

* Please Contact Us if you have any question.

As we all know that International shipping is more complicated. Your goods have to go through both countries customs and transit stations. This is where uncontrollable delays take place much appreciation for your understanding. 

Please keep in mind that, we do not ship items purchased to any other address except to your originally entered address or PayPal profile address.  Basically, this is to avoid any misleading and fraudulent practices. However, if you want your delivery to another address, kindly change your address prior to purchase.

If by any chance, your purchased item/items are misplaced and come back to us due to wrong address that you had provided, then, you have to pay for the shipping. (if it is our fault we will take full responsibility) 

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking may not available as we mentioned above. Sometime, for logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping. Track your order here.

If you have any other questions, please contact us and we will do our best to help you out.

ShoppersComplex.com

Your Satisfaction is Our Success

Thank you for Shopping at ShoppersComplex

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